If you are a fan of Vivo phones and you are about to pre-order Vivo V23 5G, you should definitely know about the 6-month breakage insurance package and the 18-month genuine warranty package included with your purchase. For more details, please refer to below.
Note: This program is only applicable to customers participating in the pre-booking program from January 6 to 12, 2022.
Details of 6-month broken insurance package
1. Term of service
Service is valid for 6 months from the date of purchase of the phone.
2. Area of application
All Vivo warranty centers nationwide.
3. Warranty method
Send the device or take it to a Vivo Service Center.
Via Mobile World / Dien May Xanh supermarket, send the device to Vivo's Service Center. (Applicable to customers buying devices at Mobile World - Dien May Xanh).
4. Hotline
Hotline number: 18006101 (from 8:00 to 17:00).
5. Free broken screen replacement service range
During the valid service period, the phone screen is cracked due to drop, impact, dented will be free to replace the original Vivo screen 1 time.
The following cases are not within the scope of service:
Expiration of service.
Damage caused by intentional acts.
Abrasion, scratches of the bond do not affect use.
Arbitrarily disassemble, repair, or change information (including hardware and system software) at a store other than Vivo Service Center.
Hardware damage caused by customers arbitrarily removing, installing and repairing the machine.
Customers arbitrarily run software, update software, causing the system to have software errors or be infected with viruses, causing the IMEI of the device to be changed or cannot be looked up.
The model name, IMEI/SN on the damaged or repaired product cannot be determined as the product for which this service is applicable.
The product is damaged by hardware due to improper use or maintenance according to the product's user manual.
Components other than the display are damaged or missing, affecting the display's installation, or a safety risk exists.
Components other than the display are damaged or missing, causing the phone to lose basic functionality and become unusable.
Phone is lost.
The cost of repairing the device at a store that is not a Vivo Service Center.
Loss due to reduced phone value after repair.
Fault or damage caused by cause of war, hostile act, military act, armed conflict, strike, riot, riot, act of terrorism or force majeure accident (such as earth, fire, tsunami, radioactive contamination, lightning strikes, etc.).
For phones with a password set, please unlock the phone before using the service, or provide the password to Vivo Service Centre. If the password lock makes the error checking impossible to proceed, Vivo Service Center reserves the right not to provide this service and assumes no responsibility.
This service uses genuine parts to carry out the repair, before repairing, please back up your personal information or data, in order to avoid data loss during the repair process.
6. Termination of Service
This service will terminate in one of the following cases:
The service term is expired as stated on the service card, or have used the service during the valid service period.
A technician of Vivo Service Center checks and finds that your product has been repaired at a place other than Vivo's Service Center, which is part of the act of arbitrarily dismantling and repairing.
If we discover that you intentionally damaged the product for profit, the service provided by this agreement will immediately cease.
7. Recall defective parts that have been replaced
Faulty components are replaced in the free broken screen replacement service, we will collect free of charge through Vivo Service Center.
Details of the 18-month warranty
1. Term of service
From the expiration date of the old warranty period, to the last day of the extended warranty period.
2. Area of application
Vivo warranty centers nationwide. For customers buying at Mobile World / Dien May Xanh, they can go to the nearest supermarket to be supported.
3. Warranty method
Send the device or take it to a Vivo Service Center.
Via Mobile World / Dien May Xanh supermarket, send the device to Vivo's Service Center. (Applicable to customers buying devices at Mobile World - Dien May Xanh).
4. Hotline
Hotline number: 18006101 (from 8:00 to 17:00).
5. Warranty extension scope
On the basis of 1-year warranty of standard service, starting from the end of the product's inherent warranty period, extending the warranty for 6 months for the body (excluding batteries).
The following cases are not covered by the warranty extension service:
Expiry of the validity period of the extended warranty.
Damage caused by intentional acts.
Abrasion, scratches of the bond do not affect use.
Arbitrarily disassemble, repair, or change information (including hardware and system software) at a store other than Vivo Service Center.
Hardware damage caused by customers arbitrarily removing, installing and repairing the machine.
Customers arbitrarily run software, update software, causing the system to have software errors or be infected with viruses, causing the IMEI of the device to be changed or cannot be looked up.
The model name, IMEI/SN on the damaged or repaired product cannot be determined as the product for which this service is applicable.
The product is damaged by hardware due to improper use or maintenance according to the product's user manual.
Due to improper use, such as dropping, squeezing, getting into water (including but not discoloring waterproof stamps) etc., causes defects or damage.
Phone is lost.
Fault or damage caused by cause of war, hostile act, military act, armed conflict, strike, riot, riot, act of terrorism or force majeure accident (such as earth, fire, tsunami, radioactive contamination, lightning strikes, etc.).
For phones with a password set, please unlock the phone before using the service, or provide the password to Vivo Service Centre. If the password lock makes the error checking impossible to proceed, Vivo Service Center reserves the right not to provide this service and assumes no responsibility.
This service uses genuine parts to carry out the repair, before repairing, please back up your personal information or data, in order to avoid data loss during the repair process.
6. Termination of Service
This service will terminate in one of the following cases:
Expiry of warranty extension service.
A technician of Vivo Service Center checks and finds that your product has been repaired at a place other than Vivo's Service Center, which is part of the act of arbitrarily dismantling and repairing.
If we discover that you intentionally damaged the product for profit, the service provided by this agreement will immediately cease.
7. Recall defective parts that have been replaced
Defective components are replaced during the extended warranty period, we will recall through Vivo Service Center free of charge.
After taking a look, how do you feel about this insurance and warranty package?
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